Managed Service Provider, MSP 是提供SMB客戶資訊科技設備維護與監控的IT公司,包含客戶大量電腦設備與伺服器。

Managed Service Provider - An IT company that provides services, such as server monitoring and maintenance, for a number of different clients.

MSPs are chiefly(主要地) used by small to medium sized businesses without a dedicated IT staff.

 

  之所以會有MSP這一類服務產業,主要是因為SMB客戶有很多並不需要專責的IT部門及人員來來管理IT運轉設備。這些SMB公司大部份外包IT維運的工作給MSP公司,通常只有當IT運轉出現問題時,由MSP公司立即處裡並找出原因來維持SMB企業的系統運作。

This office might not need a full-time IT employee on hand to maintain all the equipment. However, when something goes wrong, they'll need someone right away to come in and fix the problem. This is where the MSP comes in.

 

  MSP有兩種不同的獲利方式,一種是以事件計酬(break/fix contracts),也就是客戶IT出問題,MSP便出面處理,找出並解決客戶IT問題後收費。 另一種是代管服務(managed contracts),客戶每月(pay-per-month)或每年按照合約固定時間付錢給MSP,由MSP維護並處理合約時間內客戶IT的任何問題與需求。

Most MSPs operate on two different service platforms: break/fix and managed contracts.

 

  在雲端SasS的架構下,客戶端的Server Based Application改用託管方式(hosted technology)由雲端服務來提供且代管客戶端IT需求,MSP可以在隨時隨地進入雲端裡為客戶解決問題,而不必然需要到客戶的IT部門進行維運。

The cloud simply refers to the process of moving applications from server based technology to hosted technology available from anywhere.

 

[Reference]

Exactly what is an MSP? , By Scott Calonico12 July, 2011,

https://www.solarwindsmsp.com/blog/what-is-an-msp

 

2019125日星期五

arrow
arrow

    jackterrylau 發表在 痞客邦 留言(0) 人氣()